Terms of Service

Please read these Terms of Service carefully before using the website located at eastcoast-wings.rest or any services offered by East Coast Wings. By accessing or using our website, placing an order, or otherwise engaging with our business, you agree to be legally bound by these Terms of Service. If you do not agree with any part of these terms, you must immediately discontinue your use of our website and services.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and East Coast Wings ("Company," "we," "us," or "our"), governing your access to and use of the website eastcoast-wings.rest, including all subdomains, content, features, online ordering functionality, and any related services provided by the Company (collectively, the "Services").

By visiting our website, creating an account, placing an order online, subscribing to any of our communications, or otherwise interacting with our digital platforms, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age or have the legal capacity to enter into a binding contract under applicable law;
• You have the authority to enter into this Agreement on behalf of yourself or any organization you represent;
• You consent to our Privacy Policy, which is incorporated into these Terms by reference.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and references to "you" shall include both you personally and the entity you represent.

2. Description of Services

East Coast Wings is a food service business operating in the United States. We offer a variety of food-related products and services, including but not limited to:

• Online Ordering: Customers may browse our menu and place orders for pickup or delivery through our website or affiliated third-party platforms.
• Menu Information: We provide detailed descriptions of menu items, including ingredients, pricing, and availability. All menu items are subject to change without prior notice.
• Promotions and Special Offers: We may from time to time offer discounts, coupons, loyalty rewards, or other promotions accessible through our website or email communications.
• Catering Services: We may offer catering options for events, corporate functions, or private gatherings, subject to separate agreements and terms specific to each engagement.
• Customer Support: We provide customer service through email and other contact methods to assist with orders, complaints, and inquiries.
• Informational Content: Our website may contain blog posts, social media links, and other informational content related to our food offerings, company culture, and industry news.

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Availability of certain menu items and services may vary by location, time of day, and operational capacity. We make no guarantees regarding the continuous availability of any specific item or service.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account, placing orders, or otherwise interacting with us;
• Maintain the confidentiality of any account credentials and notify us immediately of any unauthorized access or suspected breach of security;
• Use our website and Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable local, state, and federal laws and regulations in connection with your use of our Services;
• Promptly update your account information to ensure it remains accurate and complete;
• Treat all Company staff, representatives, and other users with respect and courtesy.

3.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use our website or Services for any fraudulent, deceptive, or unlawful purpose;
• Submit false, misleading, or inaccurate information when placing orders or creating accounts;
• Impersonate any person or entity, including Company employees or representatives;
• Attempt to gain unauthorized access to any portion of our website, our servers, or any related systems or networks;
• Use automated tools, bots, scrapers, or other software to extract data from our website without our express written consent;
• Transmit any viruses, malware, or other harmful code that could disrupt or damage our website or systems;
• Interfere with or disrupt the integrity or performance of our website or the data contained therein;
• Engage in any conduct that restricts or inhibits any other user from using or enjoying our Services;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services or website without our express written permission;
• Use our website to send unsolicited commercial communications or "spam" to other users or third parties;
• Engage in price manipulation, fraudulent chargebacks, or abuse of promotions or discount codes;
• Post or transmit any content that is defamatory, obscene, threatening, harassing, or otherwise objectionable;
• Violate any applicable federal, state, or local law or regulation, including those enforced by the Federal Trade Commission (FTC).

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including without limitation, reporting such activity to law enforcement authorities.

4. Intellectual Property Rights

All content, materials, and elements available on or through our website, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, data compilations, software, and the overall design and arrangement of the website (collectively, "Content"), are the exclusive property of East Coast Wings or its licensors and are protected by United States copyright law, trademark law, and other applicable intellectual property laws.

The East Coast Wings name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans referenced on our website are the trademarks of their respective owners.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website for personal, non-commercial purposes in accordance with these Terms. This license does not include:

• Any resale or commercial use of our website or its Content;
• Any collection and use of product listings, descriptions, or prices;
• Any derivative use of our website or its Content;
• Any downloading or copying of account information for the benefit of any third party;
• Any use of data mining, robots, or similar data-gathering and extraction tools.

Any unauthorized use of our Content or intellectual property automatically terminates the license granted above and may constitute infringement of our intellectual property rights, subjecting you to civil and criminal liability under applicable U.S. law.

5. Online Ordering and Payment Terms

5.1 Order Placement

When you place an order through our website, you represent that all information provided is accurate and that you are authorized to use the payment method submitted. Orders are subject to availability and confirmation. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including in cases where we suspect fraud or misuse.

Upon placing an order, you will receive a confirmation email or notification to the contact information you provided. This confirmation is an acknowledgment of receipt of your order and does not constitute acceptance. Acceptance occurs when we begin preparation of your order or confirm it explicitly.

5.2 Pricing

All prices displayed on our website are in United States Dollars (USD) and are subject to applicable sales tax as required by state and local law. Prices are subject to change at any time without prior notice. In the event of a pricing error, we reserve the right to cancel or adjust your order and notify you accordingly.

5.3 Payment Methods

We accept major credit and debit cards and other payment methods as indicated on our website at the time of checkout. By providing your payment information, you authorize us to charge the applicable amount for your order, including applicable taxes and fees. We use industry-standard encryption and security protocols to protect your payment information.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if you experience an issue with your order—such as receiving incorrect items, items of unacceptable quality, or other service failures—please contact us within a reasonable time of receiving your order. Refunds, credits, or replacements will be considered on a case-by-case basis at our sole discretion. We comply with all applicable consumer protection requirements under the Federal Trade Commission Act and relevant state regulations.

5.5 Delivery

Delivery services may be provided directly by East Coast Wings or through third-party delivery partners. Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by circumstances beyond our control, including but not limited to traffic, weather conditions, or issues arising from third-party delivery services.

6. Food Safety, Allergens, and Dietary Information

East Coast Wings takes food safety seriously and strives to maintain compliance with all applicable federal, state, and local food safety regulations, including standards set by the U.S. Food and Drug Administration (FDA) and relevant state health authorities.

Menu descriptions and ingredient information provided on our website are intended to be accurate and current; however, menu items may be prepared in facilities that also handle common allergens, including peanuts, tree nuts, dairy, eggs, wheat, soy, fish, and shellfish. We cannot guarantee that any menu item is completely free of allergens.

If you have severe food allergies, dietary restrictions, or specific nutritional requirements, we strongly encourage you to contact us directly at [email protected] before placing your order to discuss your needs. East Coast Wings shall not be liable for any allergic reactions or adverse health effects resulting from the consumption of our food products when the consumer has not disclosed their specific dietary requirements in advance.

7. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. EAST COAST WINGS EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
• WARRANTIES OF NON-INFRINGEMENT;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF CONTENT ON OUR WEBSITE;
• WARRANTIES THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

We do not warrant that our website will meet your specific requirements or that defects will be corrected. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

Third-party websites, platforms, or services that may be linked from our website are not under our control. We disclaim all liability for the content, accuracy, and practices of any linked third-party website. The inclusion of any link on our website does not imply our endorsement of that site.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, EAST COAST WINGS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE OUR WEBSITE OR SERVICES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF REVENUE, PROFITS, DATA, OR GOODWILL;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• PERSONAL INJURY OR PROPERTY DAMAGE RESULTING FROM YOUR USE OF OUR SERVICES;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE TRANSMITTED THROUGH OUR WEBSITE;
• ANY ERRORS, INACCURACIES, OR OMISSIONS IN ANY CONTENT ON OUR WEBSITE.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO EAST COAST WINGS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, WHETHER CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF EAST COAST WINGS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you to the extent prohibited by applicable state law.

9. Indemnification

You agree to defend, indemnify, and hold harmless East Coast Wings and its respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of our website or Services;
• Your violation of any applicable law, rule, or regulation;
• Your violation of any third-party rights, including intellectual property rights or privacy rights;
• Any content you submit, post, or transmit through our website;
• Your negligence or willful misconduct;
• Any dispute between you and any third party arising from your use of our Services.

We reserve the right, at our own expense, to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You agree not to settle any such matter without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which East Coast Wings is registered and primarily operates, without regard to its conflict of law principles.

To the extent permitted by law, any legal action or proceeding arising out of or relating to these Terms or your use of our Services shall be brought exclusively in the federal or state courts of competent jurisdiction in the state where East Coast Wings maintains its principal place of business. You hereby consent to the personal jurisdiction and venue of such courts and waive any objection to the laying of venue in such courts.

These Terms are also subject to applicable federal laws of the United States, including the Federal Trade Commission Act (15 U.S.C. § 45 et seq.) governing unfair or deceptive trade practices, and any other applicable federal statutes and regulations. Where applicable, consumer protection laws of the relevant state in which you reside may also apply.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our Privacy Policy for more information regarding your California privacy rights.

11. Dispute Resolution

11.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, our Services, or any transaction between us, we encourage you to first contact us directly to attempt an informal resolution. Please send a written description of your dispute to [email protected]. We will use good-faith efforts to resolve the matter within thirty (30) days of receiving your written notice.

11.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, including the validity, interpretation, performance, breach, or termination thereof, shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules (or Consumer Arbitration Rules where applicable). The arbitration shall be conducted in English, and the seat of arbitration shall be in the state where East Coast Wings maintains its principal place of business.

The arbitrator's decision shall be final and binding on both parties and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees in connection with arbitration, unless the arbitrator determines that a party's claim or defense was frivolous or asserted in bad faith, in which case the arbitrator may award attorneys' fees and costs to the prevailing party.

11.3 Class Action Waiver

YOU AND EAST COAST WINGS EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a claim proceeds in court rather than in arbitration, you waive any right to a jury trial, and the dispute shall be decided by a judge alone.

11.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information without first engaging in arbitration or the informal dispute resolution process.

12. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you use our website or Services. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to our website or Services at any time, with or without notice, for any reason or no reason at all;
• Block your IP address or otherwise restrict your access to our website;
• Remove or disable any content you have submitted that we determine, in our sole discretion, to be in violation of these Terms or otherwise objectionable;
• Discontinue any or all of our Services at any time.

Grounds for termination include, but are not limited to, violations of these Terms, fraudulent activity, creation of legal liability for us, conduct detrimental to other users, or as required by applicable law.

Upon termination, your right to use our Services shall immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

You may discontinue your use of our Services at any time. If you have an account with us, you may request deletion of your account by contacting us at [email protected].

13. Changes to Terms of Service

East Coast Wings reserves the right to amend, modify, or replace these Terms of Service at any time and for any reason, at our sole discretion. When we make changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our website at eastcoast-wings.rest;
• Where required by law or where we deem appropriate, provide additional notice through email or a prominent notice on our website.

Your continued use of our website or Services after the effective date of any changes to these Terms constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates. If you do not agree to the revised Terms, you must discontinue your use of our website and Services immediately.

In the event of a material change to these Terms that adversely affects your rights, we will make commercially reasonable efforts to notify you at least thirty (30) days in advance, unless a shorter notice period is required by applicable law or circumstances.

14. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated herein by reference and forms an integral part of these Terms. Our Privacy Policy describes how we collect, use, store, and share information about you when you use our Services. By agreeing to these Terms, you also acknowledge and agree to our Privacy Policy.

We are committed to protecting your personal information and complying with applicable data privacy laws in the United States, including but not limited to the California Consumer Privacy Act (CCPA/CPRA) for California residents, and the Federal Trade Commission's guidelines on consumer privacy and data protection.

15. Third-Party Services and Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by East Coast Wings. We have no control over and assume no responsibility for the content, privacy policies, practices, or terms of service of any third-party sites or services. We strongly recommend that you review the terms and privacy policies of any third-party services you access through our website.

We may engage third-party vendors and service providers to support our operations, including payment processors, delivery platforms, marketing services, and analytics providers. These third parties are bound by their own terms of service and privacy policies, and we are not responsible for their conduct or practices beyond what is required by our agreements with them.

16. Electronic Communications

By using our website or providing your email address or phone number to us, you consent to receiving electronic communications from East Coast Wings, including order confirmations, receipts, promotional emails, and other communications related to your use of our Services. You agree that any agreements, notices, disclosures, or other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in each email or by contacting us at [email protected]. However, we may still send you transactional communications related to your orders and account even if you opt out of marketing communications.

17. Force Majeure

East Coast Wings shall not be liable for any failure or delay in the performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, fires, floods, earthquakes, government actions, civil unrest, strikes, labor disputes, supply chain disruptions, internet or telecommunications failures, or any other event of force majeure.

In the event of a force majeure event, we will make commercially reasonable efforts to notify you and to resume performance as soon as reasonably practicable. During the period of force majeure, our obligations under these Terms shall be suspended to the extent affected by such event.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions of these Terms shall continue in full force and effect and shall not be affected or impaired by such modification or severance.

The parties agree that any invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely approximates the intent and economic effect of the original provision. The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction.

19. Waiver

No failure or delay by East Coast Wings in exercising any right, power, or privilege under these Terms shall operate as a waiver of such right, power, or privilege. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise of such right, power, or privilege. A waiver of any breach or default under these Terms shall not be deemed a waiver of any subsequent breach or default.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices, policies, or agreements published by us on our website, constitute the entire agreement between you and East Coast Wings concerning your use of our website and Services and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether oral or written, between you and East Coast Wings relating to the subject matter hereof.

No amendment to or modification of these Terms shall be binding unless made in writing and signed by an authorized representative of East Coast Wings, except as otherwise provided herein with respect to our right to update these Terms unilaterally.

21. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you wish to report a violation of these Terms, please contact us using the information below:

We will make every reasonable effort to respond to your inquiry in a timely manner. For urgent matters related to active orders, please contact us as soon as possible via email so we can address your concerns promptly.

These Terms of Service were last updated on May 20, 2026. East Coast Wings reserves all rights not expressly granted herein.